If you really want to get a handle on your online business reputation, then you’re going to have to be Facebook-savvy and learn how to work with this social media channel.
You spent a lot of time and effort building up a strong online presence, and it would be a shame to flush it away by neglecting something as simple as responding to your reviews.
Think your dental practice doesn’t need to be online? Think again. In today’s world, if you don’t have an online presence, it’s like you don’t even exist.